Joali App

Support

The Joali App is the staff portal of JOALI BEING and JOALI MALDIVES. Only staff of these resorts can sign in. They use their staff number and a one-time code sent to the email address HR holds for them.

For help with the app, signing in, or anything it shows you, contact the IT department: mersin.ayyildiz@joali.com.

Privacy policy

The app shows you your own work information: your leave and R&R balances, exit passes, staff shop spending, approvals waiting for you, and the other tools your role gives you. That information stays on the resorts' own systems. The app reads it when you open a page and keeps no copy on your phone, apart from the normal browser cache.

What the app records about you

Sign-ins: your staff number, the time, your IP address and a description of your device and browser. These are used for security, for example to stop repeated guessing of codes.
Signed-in devices: a description of each device you are signed in on, so that you or IT can sign a lost phone out.
Notifications: if you allow notifications, a push token for your phone and a list of the notifications sent to you, so that the bell can show them.
Tool usage: how often you open each tool. This puts your most-used tools first on the home screen and shows our IT team which tools staff use. It is counted in our own systems.

Who else sees it

Push notifications reach your phone through Apple's push service and Expo's push service, so the text of a notification passes through them. Nothing else is shared with anyone outside JOALI BEING and JOALI MALDIVES. The app has no third-party analytics, no advertising and no tracking. Nothing is sold.

How long it is kept

Your access ends automatically when your employment ends. Records are deleted on a monthly clean-up, after:

Sign-in records and tool usage counts: 6 months.
Notifications: 2 months.
One-time sign-in codes: 1 month.
Signed-in devices: 1 month after the device is signed out. A device that goes unused for 30 days is signed out automatically.
Push tokens: as soon as your phone stops accepting notifications from the app (for example, when you delete the app), or on request.

Your account

Accounts are not created in the app. Your access comes from your HR record. To have your devices signed out, your notifications switched off, or your app records removed, contact IT at the address above. You can also switch notifications off at any time in your iPhone's Settings.